Postage, Delivery and VAT
Christmas Posting Dates 2012
To ensure your purchase arrives in time for Christmas please be sure to place your order by the following dates:
UK Monday 17th December. This includes orders for Gift Memberships.
Europe & North America: Friday 7th December
Rest of the World: Monday 3rd December
BFPO: Monday 10th December
UK Delivery & Postage Rates
As of July 2011: New lowest postal rate reduced from £2 to £1.50.
Which countries are included in the UK?
The following countries are included in our definition of the UK for delivery purposes: England, Northern Ireland, Scotland, Wales and all BFPO addresses. For deliveries to the Republic of Ireland and Channel Islands, please see our Europe delivery rates.
How will it be delivered?
All items delivered to a UK address will be despatched using Royal Mail First Class.
How long will it take to arrive?
For despatch to a UK address, delivery time is 3-5 working days from receipt of order.
Delivery times to BFPO addresses are dependent on British Forces Post Office schedules.
What are the VAT charges ?
As of Jan 4th 2011 the UK VAT rate has increased to 20%. It is charged on all products except books. VAT is also charged on postage and packaging. VAT is not included in the basic p&p rates given, but added at point of purchase (it is calculated on a pro-rata basis according to items in delivery).
What are the postage charges?
Up to 0.25kg = £1.50
Up to 0.5kg = £2.50
Up to 0.75kg = £4.00
Up to 1kg = £5.00
Up to 1.49kg = £6.50
Over 1.50kg = £8.25
European Delivery & Postage Rates
How will it be delivered?
All items delivered to a European address will be despatched using Airmail.
How long will it take to arrive?
For despatch to a European address, delivery time is 6-10 working days from receipt of order.
What are the VAT charges ?
No VAT is charged on orders to non-EU European countries*.
If you have valid EU VAT number no VAT is charged on the order.
If you are in the EU and do not have a valid EU VAT number, VAT at 20% is charged on all products except books. VAT is also charged on postage and packaging. VAT is not included in the basic P&P rates given, but added at point of purchase (it is calculated on a pro-rata basis according to items in delivery).
What are the postage charges?
Up to 0.25kg = £2.00
Up to 0.5kg = £4.50
Up to 0.75kg = £5.50
Up to 1kg = £6.50
Up to 1.5kg = £8.50
Up to 2kg = £11.50
Up to 2.5kg = £14.00
Up to 3kg = £16.50
Up to 3.5kg = £19.00
Up to 4kg = £22.00
Up to 4.5kg = £24.50
Up to 5kg = £27.00
Over 5kg = £50.00
*The following countries are charged European postage rates:
Albania, Andorra, Armenia, Azerbaijan, Belarus, Bosnia Herzegovina, Canary Islands, Croatia, Faroe Islands, Georgia, Greenland, Iceland, Kazakhstan, Kosovo, Kyrgyzstan, Liechtenstein, Macedonia, Moldova, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Tajikistan, Turkey, Turkmenistan, Ukraine, Uzbekistan, Vatican.
Rest of the World Delivery & Postage Rates
How will it be delivered?
All items delivered to a Rest of World address will be despatched using Airmail.
How long will it take to arrive?
For despatch to a Rest of World address, delivery time is 8-12 working days from receipt of order.
What are the VAT charges ?
No VAT is charged on orders outside the UK and Europe.
What are the postage charges?
Up to 0.25kg = £3.50
Up to 0.5kg = £6.00
Up to 0.75kg = £8.50
Up to 1kg = £12.00
Up to 1.5kg = £16.00
Up to 2kg = £22.00
Up to 2.5kg = £27.00
Up to 3kg = £32.00
Up to 3.5kg = £37.00
Up to 4kg = £42.00
Up to 4.5kg = £47.00
Up to 5kg = £52.00
Over 5kg = £75.00
Refund/Cancellation
We shall endeavour to dispatch goods within 7-10 working days of receipt of your order. Any item purchased from us, which proves faulty on our equipment, will be exchanged. We retain the right not to fulfil any order.
DVDs cannot be returned or refunded for reasons specifying format. Please be sure before you order any items from us that you are able to play them.
Lost & Missing Deliveries
If you have not received your package after 21 days, please send us an email at filmstore@bfi.org.uk quoting your order number and we will take appropriate action.
